Zoom Off Campus Hiring Fresher For Service Engineer Bangalore

About Zoom

Zoom helps people stay connected so they can get more done together. From meetings, chat, phone, and webinars to conference room systems and online events, Zoom powers all your communication needs. Our secure, reliable video platform offers a high-quality experience that is easy to manage, use, and customize.

Job Description

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

Job Title : Service Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher

Role and Responsibility

• Monitor and manage service quality
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Collect information and document bugs with Engineering for product issues that are impacting customers. Build process or troubleshooting documentation in the support knowledge base. Deliver against customer experience and efficiency targets.
• Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
• Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

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