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Job Title : Service Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher
Role and Responsibility
- Monitor and manage service quality
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Collect information and document bugs with Engineering for product issues that are impacting customers. Build process or troubleshooting documentation in the support knowledge base. Deliver against customer experience and efficiency targets.
- Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
- Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
How To Apply Zoom Off Campus Drive ?
Apply Link : Click Here
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