Zoho Recruitment 2024 for its Technical Support Engineers, Zoho Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelor’s/ Master’s or Any Graduate degree. If you are interested, Please apply as soon as possible.
Company Name: Zoho
Role: Technical Support Engineers
Location: Chennai
Experience: Freshers
Qualification: Bachelor’s/Master’s or Any Graduate degree
Batch: Any Batch
Job Type: Full Time
Salary: Rs.6.8 LPA (Expected)
Last Date: 3rd June, 2024
Zoho Recruitment 2024
Job Description:
- Answer customer queries about product features and capabilities through phone, e-mail & chat.
- Efficiently troubleshoot technical issues reported by customers and assist them with in-product
- and third party configurations.
- Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
- resolution.
- Work closely with the Engineering and Product Management teams to escalate critical issues and
- provide suggestions for product enhancement.
- Coordinate with various internal teams during an incident, communicate the status effectively till
- resolution.
- Consistently meet SLA and other key performance metrics.
Requirements:
- Excellent verbal and written English communication skills
- Attention to detail and a strong desire to learn
- Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
- Should be flexible with all modes of Support – Email, Live chat and Calls
- Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
- Basic knowledge of Networking and Active Directory.
How To Apply For Zoho Recruitment 2024?
First, read through all of the job details on this page.
Scroll down and press the Click Here button.
To be redirected to the official website, click on the apply link.
Fill the details with the information provided.
Before submitting the application, cross-check the information you’ve provided.
Apply Link: Click here