Role and Responsibility :

• Acquire process knowledge from SME (Internal/Client) & be process certified.
• Participate and successfully complete role related training programs.
• Responsible for appropriately managing assigned tasks
• Responsible for processing transactions of low complexity.
• Ensure consistent productivity & accuracy as per team requirements.
• Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
• Provide prompt responses to queries from Internal or External stakeholders
• Follow Data Privacy and Code of Conduct standards
• Ensure compliance to Time Recording guidelines
• Adherence to floor policies, team schedule and leave plans.

Education and Qualification : 

• Bachelor’s Degree (preferably Commerce/Accounting)
• Work experience of 0-24 months
• Good written & verbal (English) communication skills
• Working knowledge of computer applications including Excel & Word
• Typing Speed of minimum 25 WPM & 90% Accuracy