Role and Responsibility :

• Support users by explaining system capabilities, handling questions and solving incidents
• Analyse user problems in areas of responsibility and support business users with efficient usage of the API’s
• Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
• Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
• Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost
• Participate and contribute to planning of application maintenance and enhancement activities
• Identify scope of automation in repetitive tasks
• Contribute actively in relevant D& IT communities and bodies with respect to process improvements & best practice sharing

Education and Skills :

• A responsible and self-motivated team player who likes to learn on the job and find solutions to problems.
• A “can-do” customer service mindset with experience from working with support in a global setting and interacting directly with customers in calls or via email.
• Continuous Improvement mindset

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