Eligibility Criteria

Company Name: Tibco

Job Role: Application Support Engineer

Location: Pune

Experience: 0-3 Years

Education: B.E/B.Tech/M.E/M.Tech/BCA/B.Sc/MCA

APPLY LINK AT THE BOTTOM

Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
Understand the product issues reported by the customer and reproduce it locally in the support lab.
Provides prompt and accurate feedback to customers.
Work with the senior members in the group to provide workarounds for the customer reported issues.
Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
Create Change Requests (CRs) for the defects/enhancements reported by the customer.
Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
Learn the technologies required for supporting the TIBCO product.
Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.

Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.
Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
Working knowledge of several of these technologies:J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
Good knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analysing SQL queries.
Excellent verbal and written communication skills
Enjoys working with people Strong customer orientated attitude
High level of personal motivation
Proven capability to own, drive and take responsibility
Ability to work in an international multi site environment

More Freshers Jobs: