Tech Mahindra Hiring As Customer Support Associate

Eligibility Criteria

Name of the Company: Tech Mahindra
Website URL:
Educational Qualification: Graduation/ Post Graduation
Job Profile: International Voice Process
Experience: Freshers (0 to 1 Years)
Location of the job: Bangalore


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Education Qualification :

  • Graduate / Post Graduate can apply
  • Fresher / Experience both can apply
  • Excellent verbal communication skill in Kannada, Assame, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region without major MTI for Voice process
  • Good Knowledge of Operating Systems
  • Multitasking and coordination skills, Ready to work in 24/7 Shifts
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Respond quickly to customer requests/needs to maintain a high level of customer satisfaction
  • Basic knowledge on Computer skills
  • Knowledge of medical terminology is a plus
  • Handling the calls with good communication skills professionally
  • Exceptional phone manner
  • Patient centric and Excellent interpersonal and communication skills
  • Ability to apply knowledge of CC procedures and carry out tasks accordingly
  • Be a self-starter with attention to detail
  • Must be flexible, organized, and function well under pressure
  • Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual
  • Documenting all the calls
  • Quality & AHT to be maintained as per process requirement
  • Always be updated with the Process knowledge
  • Should take initiatives & be flexible for the changes

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