Name of the Company: Tech Mahindra
Website URL: www.techmahindra.com
Educational Qualification: Any Graduate
Job Profile: Customer Support Associate (International Voice Process)
Experience: Freshers (0 to 5 Years)
Location of the Job: Hyderabad
Location of Interview: Hyderabad
Last Date to Apply: NA
Salary Package: INR RS. 2,00,000 per annum to INR RS. 4,00,000 per annum
Number Of Job Openings: 50
Job Requisition/ ID: NA
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Qualifications we seek in you:
- Any Graduate
- Strong phone contact handling skills and active listening
- Good Computer Skills
- Should have good verbal and writing communication skills
- Candidate should be flexible to rotational shift/ Night shifts
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Need Immediate Joiner
Job Duties (Summary):
- Manage incoming phone calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the
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