Tech Mahindra Freshers Recruitment 2022 Hiring As International Voice Process

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Eligibility Criteria

Name of the Company: Tech Mahindra
Website URL: www.techmahindra.com
Educational Qualification: Any Graduate
Job Profile: Customer Support Associate (International Voice Process)
Experience: Freshers (0 to 4 Years)
Location of the Job: Bangalore

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Education and Skills :

  • Any Graduate / Undergraduate
  • Strong phone contact handling skills and active listening
  • Good Computer Skills
  • Should have good verbal and writing communication skills
  • Candidate should be flexible to rotational shift/ Night shifts
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Need Immediate Joiner
  • Manage incoming phone calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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