Sutherland Recruitment 2025 for its Associate, Sutherland Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: Sutherland
Role: Associate
Location: Work From Home
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
Sutherland Recruitment 2025
Job Description
- Consultants in this role get to:
- Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Qualifications
- Our most successful candidates have: High School diploma or equivalent –
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience – Excellent verbal and written communication skills – Strong problem-diagnosis and problem-solving skills – Multi-tasking skills, showcased using several applications – Experience working with CRM applications (preferred) – Ability to be goals oriented – Strong communication skills and ability to express ideas clearly –
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
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