About Sutherland:
Sutherland is seeking a strategic-thinking and dynamic person to join us. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Sutherland is looking for a associate-CS Internet in mumbai
Job Title: Associate-CS Internet
Job Type: Full Time
Work Location: Mumbai
Experinence : Fresher
Role and Responsibilities:
- Consistently Deliver: Responsible for answering customer support calls for general queries related to Amazon products
- Be the Expert: To provide a quality customer service & support via telephone to ensure that customer’s issues or complaints are resolved in timely manner.
- Manage administrative responsibilities: Resolving customer issues related to product delivery, Billing issues, Late delivery, Wrong product delivery
- Take the lead: To bring resolution to escalated customer product and service issues in a friendly and efficient manner
Education and Skills :
- Graduate/ Undergraduate
- High School Certification or equivalent can be considered
- 0 to 2yr Customer Service experience
- Worked in any customer service industry
- Good interpersonal skills and team player
- Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material
- Excellent verbal communication skills
- Target oriented with strong focus on meeting SLA Commitments
- Eye for detail and accuracy
- Flexible with 24*7 work shift