Springworks Careers 2024 For its Customer Success Associate, Springworks Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors Degree. If you are interested, Please apply as soon as possible.
Company Name: Springworks
Role: Customer Success Associate
Location: Work From Home
Experience: Freshers
Qualification: Bachelors Degree
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
Springworks Careers 2024
Job Description:
We are searching for communicative candidates who are proactive and passionate about our products and the clients we serve. Customer Success Associate will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
As a Customer Success Associate, you will be responsible for managing and growing the company’s relationships with clients. You will be the primary point of contact for these clients and will be responsible for developing and executing account strategies to drive growth and achieve revenue targets.
To be successful as a Customer Success Associate, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.
Requirements:
- Minimum 1 year of experience in key customer success/account management role.
- Proven experience in SaaS account management in a B2B environment.
- Strong understanding of SaaS products, services, and industry trends.
- Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Proven experiece of upselling, cross selling and renewals.
- Strong communication, negotiation, presentation and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office and CRM software.
Responsibilities:
- Develop and maintain strong relationships with key clients.
- Identify opportunities for upselling and cross-selling our SaaS products and services to existing clients.
- Act as the primary point of contact for assigned accounts, addressing any issues or concerns, and providing timely and effective solutions.
- Collaborate with the sales, marketing, and product teams to develop and execute account strategies that drive revenue growth and customer retention.
- Understand the client’s business and industry to identify opportunities for growth.
- Ensure timely resolution of concerns and issues.
- Attend industry events, conferences, and networking opportunities to build relationships and promote Springworks’ products and services.
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