SAP Recruitment 2024 for its Associate Solution Support, SAP Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors Degree or equivalent. If you are interested, Please apply as soon as possible.
Company Name: SAP
Role: Associate Solution Support Engineer
Location: Bangalore
Experience: Freshers
Qualification: Bachelor’s degree or equivalent
Batch: Any Batch
Job Type: Full Time
Salary: Rs.3-8LPA(Expected)
SAP Recruitment 2024
About Company:
SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor. Wikipedia
We help the world run better :
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Requirements:
- Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
- Having ABAP & Fiori Technical skills
- Having Good Communication Skills
- Having Good Problem-Solving Skills
- Having Good Customer Interaction / Handling Experience
- Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.
Responsibilities:
CORE CUSTOMER SUPPORT :
- Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
- Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
- Perform root cause analysis and provide solutions to customers.
- Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
- Work in 12pm to 9pm shift and perform weekend support and 24×7 support activities as needed.
PROACTIVE SUPPORT AND INNOVATION :
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
- Test internal systems to prevent future issues on customer’s systems.
- Support and participate in innovation projects aimed at achieving our Vision and Goals
Work From Home | Welocalize Careers 2024
How To Apply For SAP Recruitment 2024?
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