SAP Careers 2024 For Associate Solution Support Engineer

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SAP Careers 2024 For its Associate Solution Support Engineer, SAP Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, should have degree in Graduation/Post Graduation. If you are interested, Please apply as soon as possible.

Company Name: SAP

Role: Associate Solution Support Engineer

Location: Bangalore

Experience: Freshers

Qualification: Graduation/Post Graduation

Batch: Any Batch

Job Type: Full Time

Salary: Rs.3-8LPA(Expected)

SAP Careers 2024

About Company:

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor.
As part of SAP Product Support, you will be working for SAP Business Technology Platform which offers fast in-memory processing, sustainable, agile solutions, and services to integrate data and extend applications, and fully embedded analytics and intelligent technologies
You would be primarily handling their technical issues related to Cloud Platform, SAP Integration Suite & Cloud Portal Technologies and perform the tasks such as:

  • Analyze and resolve customer issues by means of knowledge databases and/or verifying customizing entries or parameters.
  • Perform root cause analysis and provide solutions for customer problems
  • Support customers through Realtime Support channels like Expert Chat etc .
  • Share and document knowledge through creation of WIKI entries and Knowledge Base articles for customers
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively address concerns related to their issue or resolution
  • Develop strong working relationships with cross-functional teams

What you bring :

  • Experience or knowledge on SAP Cloud Integration (CPI), API Management, Cloud connectors etc.
  • Knowledge on SAP API Management, building API Proxies in API Portal, API communication
  • Experience on SAP Cloud Platform like SAP Cloud Neo/Foundry, AWS, GCP. Knowledge on build packs, microservices, Identity authentication service, container deployment, cloud connectors, cloud security etc.
  • Knowledge on SAP Cloud Platform Portal, like Designing and implementing of custom themes to the Cloud Portal, UI Theme Designer, Hybrid Integrations, Cloud Portal subaccounts sizing etc.
  • Strong problem solving, organizational, and analytical skills
  • Technical knowledge in Java, JavaScript, HTML, XML, HTML5, UI5 and Cloud technologies preferred
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
  • Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues

IBM Recruitment 2024

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