Reliance Off Campus 2022 For Customer Service 2.5-4.5 LPA

Job Position: Customer Service
Qualification: Any Graduate
Experience: Freshers, 0-5
Salary: 2.5 – 4.5 LPA
Job Location: Work From Home, Hyderabad

About Reliance

Reliance Industries Limited is the largest private-sector corporation in India with annual revenue of US$ 62.2 billion and a net profit of US$ 3.8 billion. The Groups activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail, and telecommunications. Reliance Industries Ltd is India’s first private sector company to feature in the Fortune Global 500 list of Worlds Largest Corporations, currently ranking 114th in terms of revenue & 155th in terms of profit. The Customer Service Associate demonstrates end-to-end ownership of every single interaction coupled with proactive problem solving and provides exceptional support to our customers.

Roles & Responsiblities:

• The Customer Service Associate demonstrates end-to-end ownership of every single interaction coupled with proactive problem solving and provides exceptional support to our customers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to our Customers including appropriate escalation of Customer issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Eligibility:

• Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi.
• Weekly Off: Rotational two- consecutive days off (it is a 5-day working week with 2 consecutive days off.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data.
• Should have access to mobile phone at all times from a reliable provider.
• Should have power back up in case of power shut down.
• Optional: [Candidates who are based in the below locations should only apply: Hyderabad, Bengaluru

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