Role and Responsibility :

• Bring support-services thinking and mind-set into all aspects of problem escalations
• Build partnership with end customer (wherever applicable)
• Good understanding on Information technology components
• Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
• Analyzing and troubleshooting Operating Systems issues quickly and effectively
• Willingness to work in shifts and 24/7 model.
• Be aware of the latest technical & organizational developments and their relevance to the business

Education and Skills :

• Excellent communication skills
• Exhibits good listening and comprehension
• Prepare clear and concise written communications
• Exposure to direct interactions with end customers
• Good knowledge on below OS – Troubleshooting
• Client/Server OS Troubleshooting experience
• File system (NTFS),
• Microsoft Message Queuing
• Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.

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