Paytm Off Campus Hiring Fresher For Trainer Call Centre

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About Paytm :

Paytm is India’s leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited owns the brand Paytm is founded by Vijay Shekhar Sharma.

Job Description :

Paytm is looking for a Trainer Call Centre in Mumbai.

Job Title : Trainer Call Centre
Job Type : Full Time
Location : Mumbai
Experience : 6 Months

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Role and Responsibility :

  • People Management Skills
  • Demonstrated Success and achievement orientation
  • Excellent Communication Skills
  • Strong Relationship and Leadership skills
  • Working Knowledge of Computers

Education and Skills :

  • Trainer with 6 months experience
  • Candidates should have minimum 6 months of experience as a Trainer in BPO for a collections process.
  • Should be willing to work in Day Shifts with rotational weekly offs.
  • To identify training / coaching needs of the team members and provide the same to the Manager.
  • To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.
  • Coaching the agents according to the observations made while monitoring.
  • Coaching the agents according to the observations made while monitoring.
  • Should have excellent communication skills & should be able to manage day to day operations responsibilities, preparing daily, weekly & monthly MIs as per team requirement

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