Role and Responsibility :

• A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analysing these and either responding to the end user with a solution or escalating it to the other IT teams
• Participate in the maintenance of large-scale and heavily trafficked Node and JavaScript applications.
• Debug and solve issues reported in production and perform the root cause analysis as level 1 support.
• Escalate all issues requiring an engineering solution to the relevant team with all required details.
• Document, analyse and report frequently reported issues for future feature development.

Education and Skills :

• Be comfortable with XML/JSON and tools like Postman needed to execute occasional tasks.
• Stellar problem solving skills.
• Writing scripts in Javascript or any other language is a huge plus.
• An eye for detail and ability to recognise genuine engineering issues from user errors, and resolve or escalate them in a timely manner.
• Hunger to learn new things and ability to grasp new concepts quickly.
• Ability to work under immense pressure which is balanced by a sense of responsibility and ownership.

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