Education and Skills :

• Excellent communication skills • Experience in using ticketing tools such as service now, remedy, control M will be added advantage • Analytical problem solvers who will understand issues and to resolve customer issues • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value • Ability to Multitask Computer skills • General support knowledge of Operating systems across various platforms, general • Productivity applications like MS outlook, MS excel, Lotus Notes etc. • Knowledge on basic concepts of networking, cloud computing.

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