Role and Responsibility :

• Digitize banking processes to create a frictionless and automated business and process workflow
• Continuously explore, evaluate and induct new technology platforms across SaaS, PaaS and custom workflows
• Work closely with business and functional teams and ensure frictionless and straight through processing (STP) of business operations
• Work along with business and functional teams and develop a deep understanding of various operational processes in the relevant areas of implementation
• Work along with cross functional teams and create a technology stack that is scalable, resilient and well governed
• Work with various technology partners to develop technology solutions catering to various business requirements
• Ensure  that the systems adhere to the Information Security guidelines
• Ensure up-to-date documentation of manuals and process notes governing business activities so as to comply with applicable technology protocols, governing standards and business user manual
• To ensure system availability and extend support during system downtime and technical exigencies
• Engage in continuous and regular testing of the IT system for readiness for unforeseen and unexpected events which can impact the business continuity.
• Provide proactive resolution of potential IT related queries and track Service Level Agreements (SLAs) with technology partners providing support.
• Provision for IT Infrastructure and hardware for platform requirements for use, as required

Education and Skills :

• MBA/Engineering Graduate / MCA or equivalent qualification from a recognized University / Institution

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