Role and Responsibilities:

• Own customer relationships and technical solutions on large scale enterprise environments
• You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
• Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
• Collaborate with other support and development teams to find a solution.
• Communicate with the client regularly and keep them updated of the status and progress.
• Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.

Education and Skills :

• 0-3 years of experience required
• Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
• Self-motivated towards meeting agreed goals.
• Good or Basic understanding / knowledge of Cloud technologies (Red Hat OpenShift / Kubernetes / Docker etc) and Databases, including MongoDB, DB2, Oracle, SQL Server.