Role and Responsibilities:

• Interrogate internal and external systems to gather information to validate Know Your Customer (KYC) details, ensuring customer records are accurately maintained and are up to date within defined SLAs.
• Prompt escalation of suspicious transactions/ profile.
• Balance different viewpoints and customer / client insight with policies to reach the right customer outcome that is within the best interest of the Bank to create customer advocacy.
• Exercise own judgement within the clearly defined parameters of the process to analyze factual customer information against a variety of sources.
• Document discrepancies, where appropriate, for further investigation and repair following defined processes.
• Work closely with the Team Leader and the wider Team to deliver exceptional performance.
• Work with and take on any feedback provided by the Quality team to ensure that all tasks completed are to a high standard.

Education and Skills :

• Minimum 0-1 year of experience in Know your customer, Customer due diligence & Customer identification program (KYC/CDD/EDD/CIP)
• Working knowledge in US/UK regulatory policies
• Proven ability to deal with highly personal, confidential information.
• Experience in financial services transaction data analysis
• Excellent English writing, reading and speaking skill.
• Good analytical and problem-solving skills.

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