IBM Careers 2024 for its Technical Support Engineer, IBM Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors/Masters Degree. If you are interested, Please apply as soon as possible.
Company Name: IBM
Role: Technical Support Engineer
Location: Bangalore
Experience: Freshers
Qualification: Bachelors/Masters Degree
Batch: Any Batch
Job Type: Full Time
Salary: RS.7.6(Expected)
IBM Careers 2024
Job Description:
- We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers.
- Consultants function as integrators between business needs and technology solutions.
- Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship.
- This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions.
- If you have the passion and energy to work in an entrepreneurial and fast paced environment, you are the person we are looking for!
Requirements:
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data,
- maintaining and validating dashboard/report outputs, etc…)
- Build and maintain excellent relationships with clients and achieve the
- highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing
- whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT
- environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Preferred Technical and Professional Expertise :
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
- Experience with Cloud computing (AWS/Azure/GCP)
- Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
- Strong analytical and problem solving skills.
- Strong skills in data analysis/manipulation.
- Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.
How To Apply For IBM Careers 2024?
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