Hexaware Technologies Recruitment 2022 Hiring As Infrastructure Management

Eligibility Criteria

Company Name Hexaware Technologies
Post Name Infrastructure Management Support
Salary ₹3 LPA
Experience 0-2 yr
Job Location Chennai / Noida / Mumbai / Pune
Batch 2022
Last Date 23 June 2022

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Job Responsibilities:

  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support, and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, followup, and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(Its optional) to troubleshoot and resolve endusers laptops, desktops.

Eligibility Criteria:

  • B.Sc (CS/IT/Electronics) & BCA – 2022 Batch
  • 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
  • No Live backlogs at the time of registration

Preferred skill:

  • Excellent verbal and written communication in English is a must
  • Provide followup service to Endusers to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to working in a 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.

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