Eligibility Criteria
Company Name Hexaware Technologies
Post Name Infrastructure Management Support
Salary ₹3 LPA
Experience 0-2 yr
Job Location Chennai / Noida / Mumbai / Pune
Batch 2022
Last Date 23 June 2022
Post Name Infrastructure Management Support
Salary ₹3 LPA
Experience 0-2 yr
Job Location Chennai / Noida / Mumbai / Pune
Batch 2022
Last Date 23 June 2022
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Job Responsibilities:
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support, and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, desktops.
Eligibility Criteria:
- B.Sc (CS/IT/Electronics) & BCA – 2022 Batch
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
Preferred skill:
- Excellent verbal and written communication in English is a must
- Provide follow–up service to End–users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to working in a 24*7 shifts environment.
- Candidates having more than 1 year of education gap are not eligible for this drive.
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