HCL Freshers Off Campus Drive 2022 Analyst

HCL Off Campus Drive 2022 :

Job Role : Analyst

Auto req ID : 1020317BR

Qualification : BE/BTech

Experience : Freshers

Batch : 2019/2020/2021

Salary : 4.5 LPA

Venue Location : Virtual(Online)

Venue Date : Informed later

Job Location : Chennai

Last Date : 11 March 2022

Skill (Primary) :


  • Tools and Standards-Support-ServiceNow

Job Description For HCL Jobs 2022 :

Experienced on Servicenow administrator activity Should be familiar with tasks like managing users, import set, form designing etc., Hands on exposure towards latest version of SNOW Understanding on Development activities would be a plus Having skills on Java scripts would be an advantage. Should be open to learn and work in shifts as per project need.


  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases To update worklogs and follow shiftor escalation process and process compliance Work on value adding activities such Knowledge base update and self development


Selection Process For HCL Jobs 2022 :

  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

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