Roles and Responsibility: 

• Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
• Address and resolve customer concerns and issues in a timely manner
• Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
• Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
• Independently collects and tracks information and details of the problem
• Troubleshoot customer issues using remote desktop software
• Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
• Dedicate yourself to the success and satisfaction of our customers and our business
• Attempt to resolve customer issues or escalate to advanced personnel if necessary
• Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies

Education and Skills :

• B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
• Should have Provisional certificate and Consolidated marks memo.
• Must have a good working knowledge of Windows/Mac OS and its components
• Strong customer relations skills
• Strong written and verbal communication skills
• Capacity to control interaction in a consultative way
• Capable of multi-tasking in a fast-paced work environment
• Strong knowledge of web-browser-based technologies
• Experience with HRIS, CRM, and/or ATS is a plus
• Good knowledge in HTML & CSS.

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