Role and Responsibility :

• Evaluate Marketing Collaterals from Gartner clients to
• Ensure they are following Gartner Content Compliance policy.
• Provide guidance to client to improve the content quality of the material
• Ensuring 100% adherence to SLAs on client facing deliverables
• Collaborate with Client Success team to enhance client experience and map Gartner offerings to client needs, leading to higher engagement
• Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement
• Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to client’s focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention
• Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets
• Drive Operational excellence leading to improved service productivity for our global service associates
• Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
• Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations
• Drive Media CoE to enhance client experience, engagement and other operational metrics leading to higher Promo pipeline and client retention for the organization

Education and Skills:

• Graduate program in STEM/ Law background having up to 0-4 years of work experience
• Exposure to digital content review, content management, content licensing/editor
• A keen eye for detail while reviewing client’s collateral
• An excellent command on written English and can write succinct messaging to ensure clients understand the review comments/feedback
• Strong aptitude for qualitative and quantitative research and analysis
• Practical, intuitive problem solving and the ability to translate analysis into actionable insights
• Excellent oral and written communications skills, and proficiency in English
• Strong orientation towards process and operational excellence
• Strong cross-functional collaboration skills
• Strong Microsoft Office expertise –Advanced Excel, PowerPoint
• Basic knowledge of Google scripting, Python, VBA

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