Role and Responsibility :

• Support customer signed up for 24/7 support.
• Work 5 days a week and your weekends might not be Sat/Sun always but any 2 days of the week.
• Understand the provided solution
• Analyze the issue
• Come up with a solution and resolve the situation/issue
• Record all actions in our call logging system
• Communicate and regularly update our customers
• Work as a team
• Interact with other teams and departments
• Attend training to gain knowledge
• Improves skills on the job

Education and Skills :

• Has the right approach and attitude
• Keen on learning new things
• determined to get the expected result
• willing to adapt to change
• open to accepting and apply feedback
• Strongly believes and demonstrates teamwork
• Willing to work in shifts (First, Second and night) and any 5 days a week (flexible weekend)
• Has 0 to 3 years of experience in relevant Support

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