Work From Home | eBay Careers 2024 For IH-GCX Team Mate

eBay Careers 2024 for its IH-GCX Team Mate, eBay Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, please apply as soon as possible.

Company Name: eBay

Role: IH-GCX Team Mate

Location: Work From Home

Experience: Freshers

Qualification: Any Graduate

Batch: Any Batch

Job Type: Work From Home

Salary: Best in Industry

eBay Careers 2024

About Us :

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Requirements:

• Graduation is Mandatory
• Demonstrate strong probing and problem solving skills
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Expert knowledge of MS Office especially PPT and Excel.
• Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
• Ability to work well in a team environment and collaborate effectively with others.
• Excellent time management, strong communication and interpersonal skills.
• Self-starter with a positive attitude.
• Ability to remain professional at all times.
• 3+ years of experience in customer service/ecommerce/handling email or chat services

Responsibilities:

• Handle day to day reactive issues with customers email and chat channel.
• Outreach could be phone
• Complete assigned tasks and responsibilities in a timely and efficient manner
• Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.
• Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.
• Work as per defined processes and SLA – outlook issue process
• Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
• Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
• Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
• Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
• Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
• Share timely findings with the Account Manager and key stakeholder.
• Share learning with team in daily huddles for exciting/unique issue/query worked.
• Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
• At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
• Summarize and provide customer feedback to management
• Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
• Handle escalated complicated cases

MEAWW Recruitment 2024

Apply For : Click Here