Role and Responsibility :

• Assists with the coordination of activities of functional areas or of department account leads to ensure that business solution requirements are met.
• Assists in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery.
• Maintains records of account specific application problems and assists in prioritizing work requests.
• Works closely with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
• Assists in identifying and researching application improvements to increase customer and stakeholder satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.

Education and Skills :

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in computer science, information technology, business management, criminal justice or related field preferred
• Zero or more years of experience in security policies and procedures, information systems security or computer operations

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