Role and Responsibility :

• Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
• Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
• Maintains records of account specific service problems and assists in prioritizing work requests.
• Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Assists in identifying service improvements to increase customer satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.

Education and Skills :

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in business administration, engineering, information systems or related field preferred
• Zero or more years of support services or project or program experience

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