Role and Responsibility :

• Provides input for documentation and assists in documentation of new or existing programs to ensure information accessibility, as required.
• Participates in designing, developing, troubleshooting and analysing software programs that operate with hardware systems.
• Assists in customizing purchased applications and assists in maintaining program libraries and manuals based on research and customer needs.
• Provides feedback and reports to management on the status and availability of software and hardware to ensure proper functioning.
• Works under moderate guidance with senior team members to provide hands-on first level support to customers.

Education and Skills :

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in computer science, management information systems, or related field preferred
• Entry level – performs routine assignments
• Has conceptual knowledge of theories, practices and procedures in software engineering or operating systems programming acquired through a college or university degree or equivalent work experience

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