DHL Off Campus Hiring For Associate System Support Analyst

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Eligibility Criteria

Job Title : Associate System Support Analyst
Job Type : Full Time
Location : Chennai
Experinence : Fresher

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Role and Responsibility:

  • Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
  • Commit to the incident and standard request tickets and resolve according to SLA.
  • Responsibilities include the installation and upgrading.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Provide 1st level desktop support mainly for IT Services Chennai.
  • Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
  • Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Deliver agreed SLA and high availability.

Education and Skills :

  • Knowledge on performing desktop support for DELL & HP products.
  • Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
  • CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
  • Bachelor of Computer Science graduate or IT related discipline is an advantage.
  • Sound knowledge of troubleshooting processes and methodology.
  • Must possess team spirit; foster openness.
  • Must have good verbal and written communication skills.
  • May require participation in 24 x 7 on-call rotation.
  • Good communication skills and able to interact with people of different cultures and backgrounds.
  • Solid grasp in customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacts positively to their feedback.
  • Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area.
  • Good attitude and responsive behavior.
  • Preferably with working experience in international and multi-cultural environment.
  • Bachelor of Computer Science graduate or IT related discipline.
  • CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.

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