About HSBC :
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Job Description :
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Job Title : Customer Service Executive
Job Type : Full Time
Location : Bangalore, India
Experience : Fresher
Role and Responsibility :
- To undertake all complex processing within the section.
- To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
- To ensure that tasks are prioritised, processed and completed in accordance with procedures
- Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
- To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
- Knowledge and experience are shared with colleagues, providing assistance on referred/technical
Education and Skills :
- Graduation in any stream
- Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
- Work experience not essential
- Ability to speak and understand English fluently.
- Ability to write good quality business letters, emails and reports.
- Good conversational skills to engage customer.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task.