About Dassault Systems :
Dassault Systemes is the global leader in CAD, PLM software, 3D design, 3D digital mock-up products. ENOVIA, BIOVIA, DELMIA, 3DEXCITE, SOLIDWORKS, SIMULIA, CATIA to name a few, are our flagship, legacy Software Products used by Defense, Aviation, Automobile, Manufacturing, Retail Healthcare & other various industries today. #3ds
Job Description :
BIOVIA is looking for a motivated Technical Support Engineer to join our team in San Diego, CA, or Waltham, MA. This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
Job Title : Technical Support Engineer
Job Type : Full Time
Location : Pune
Experinence : Fresher
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Role and Responsibility :
- This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
- Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
- BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
Education and Skills :
- 0-3+ years of prior experience delivering technical support for enterprise software.
- A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, , Computer Science or a Life Sciences related domain
- Be an avid problem solver with a strong desire to be in a customer-facing role.
- Have the ability to work independently or in small teams
- Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
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