CSS Corp Hiring Technical Support Engineers

• Candidate should have Any degree.
• Candidate should be passout in year 2022.
• Candidate should be ready to work in night shift.
• Number of Openings: 100+
• Candidate who have complete their graduation in any stream can apply.

Roles and Responsibilities:

• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
• Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
• Uses troubleshooting techniques to identify network related issues.
• Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
• Help employees with access & account issues based on defined/documented guidelines, policies and procedures.
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
• Complies with schedule adherence to ensure the overall service level targets are achieved.
• Identifies and provides input on unique (or) recurring user problems.