Role And Responsibility:

• Interact with end-users fluently, understand and resolve technical issues over various channels of support
• Hold high degree of conversational skills since written and verbal communication are essential
• Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
• Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc.
• Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
• Accountable for gathering information through client conversation and ensuring optimal resolution
• To maintain business agreed timelines and resolve issues within that time line
• Engage in business interactions with end users to provide innovative approaches
• Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
• Clarify user queries and work collaboratively to ensure there is no business impact
• Using high level of problem solving and critical thinking skills to engage in time-bound tasks
• Industry standard business hours with rotational shifts to support global customers
• Delivery locations across India encouraging relocation based on business requirement

Education and Skills :

• Any 3 years Graduation program
• 50 % in X, XII, Diploma, UG,  No Standing Arrears. Max Gap 3 Years. PG Not eligible.