About Capgemini :

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

Job Description :

If you have the passion, the right skill, and the aptitude to work with new technologies, then Capgemini is the place to get the future you want in your career. We cordially invite engineers from all streams and branches to register and apply. Please refer to the eligibility guidelines given below.

Job Title : Service Desk
Job Type : Full Time
Location : Bangalore , Kolkata
Experinence : Fresher

Role and Responsibility :

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empath

Education and Skills :

• Candidates must have completed any 3 year graduation in 2019, 2020 & 2021
•  Graduation – 50% & Above
• Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement

How To Apply Capgemini Off Campus Drive ?