Capgemini Off Campus Drive 2021 for Service Desk Last Date : 28 November 2021 Across India

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Capgemini Off Campus Drive 2021 for GIS-Service Desk :

Job Role : GIS Service Desk

Qualification : Any Degree(3 years)

Batch : 2020/2021

Experience : Freshers

Salary : Rs 2.5 LPA

Job Location : Kolkata/Bangalore

Last Date : 28 November 2021

Test Location : Virtual

Test Date : Informed Later

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Desired Candidate Profile :

  • Candidates must have completed graduation in 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement


Desired Skills :

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement


Job Description :

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy


Apply Now