Eligibility Criteria
Job Title : Support Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher
Job Type : Full Time
Location : Bangalore
Experience : Fresher
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Role and Responsibility :
- Support customer signed up for 24/7 support.
- Work 5 days a week and your weekends might not be Sat/Sun always but any 2 days of the week.
- Understand the provided solution
- Analyze the issue
- Come up with a solution and resolve the situation/issue
- Record all actions in our call logging system
- Communicate and regularly update our customers
- Work as a team
- Interact with other teams and departments
- Attend training to gain knowledge
- Improves skills on the job
Education and Skills :
- Has the right approach and attitude
- Keen on learning new things
- determined to get the expected result
- willing to adapt to change
- open to accepting and apply feedback
- Strongly believes and demonstrates teamwork
- Willing to work in shifts (First, Second and night) and any 5 days a week (flexible weekend)
- Has 0 to 3 years of experience in relevant Support
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