Work From Home | BP Recruitment 2024 For Senior Customer Experience Consultant

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BP Recruitment 2024 for its Service Representative, BP Drive is organizing Off Campus Drive for candidates in Any Batch. IN order to apply, candidates should have degree in Bachelors Degree. IF you are interested, Please apply as soon as possible.

Company Name: BP

Role:Senior Customer Experience Consultant

Location: Work From Home

Experience: Freshers

Qualification: Bachelors Degree

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

BP Recruitment 2024

Job Description:

  • Crafting a customer journey map for customer onboarding process across different customers types
  • Providing detailed customer onboarding information to the customers
  • Updating customer data and information in case of errors, or raising it to the respective teams (MDM, Sales, etc.), as required
  • Serve as main point of contact for the customer during onboarding
  • Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc.
  • Develop and implement a customer onboarding plan
  • Manage customer onboarding progress and address any issues, queries, and enquiries from customers
  • Continuously interact and be updated with the latest marketing campaigns, offers, etc. across different products

Requirements:

  • Bachelor’s degree or equivalent experience
  • This position is a hybrid of office/remote working
  • Proficient in Microsoft Office Suite Applications
  • demonstrated ability in a B2B and B2C account management environment
  • Proven abilities to handle large volume of service requests daily using SAP, Salesforce or CRM tracking tool.
  • Accurate data entry and detail oriented
  • Strong problem solving abilities and capacity to independently prioritize and coordinate work to meet customer service request timelines.
  • Superb communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
  • Ability to prioritise and take direction from many sources; flexibility and adaptability to change.

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