Associate Technical Support Engineer PowerSchool | Bangalore

Job Description:

• Implement employee surveys and questionnaires; help HRBP’s in analysis and action planning based on survey results
• Responsible for onboarding and partnering with the recruitment team in hiring associates based on business forecasts.
• Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce
• Implement new policies, procedures, and programs in support of Business
• Be the first point of contact for all employee grievances and partner with the HR Business Partner in conducting necessary investigations.
• Provide MIS support for Attrition analysis, includes- analyzing Exit interviews, observing trends and highlighting important aspects, preparing and publishing dashboards
• Drive engagement initiatives like – New hire Buddy/ mentoring program, Voice of Employee, Round tables and Brown Bag session and R&Rs
• Partner with HRBPs to drive Career pathing sessions/ initiatives
• Support the L&D team in conducting a training needs assessment for employees across levels
• Responsible for conducting regular vendor audits to ensure labor compliance.
• Responsible for statutory compliance

Eligibility Criteria:

• Any Graduate from any Stream
• 0-2 years’ prior experience in a technical support role
• Hands Experience in SQL Database (MS SQL) is preferred
• Experience with ETL is preferred

Preferred skill:

• Aqua data studio knowledge for MS SQL is a plus
• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience

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