Role and Responsibility :

• Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
• The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
• Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
•  Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

Education and Skills :

• Qualification : BE/B Tech, ME/MTech, MCA, BSc & MSc.
• Year of Passing : 2020,2021 & 2022
• Experience : Fresher 0 to 12 Months only