Amdocs Careers 2024 for its Software Engineer, Amdocs Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors/Masters Degree. If you are interested, Please apply as soon as possible.
Company Name: Amdocs
Role: Software Engineer
Location: Pune
Experience: Freshers
Qualification: Bachelors/Masters Degree
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Amdocs Careers 2024
Job Description:
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA.
Requirements:
- Bachelor’s degree holder, Masters degree – advantage
- B.E/B.tech/MCA IT /Computer Science or related stream
- Handling offline tickets. Need to work on varies fallouts/exceptions
- Working with field engineers/ technicians to identify, advise and resolve live issues
- Assist and fixing devices and equipment’s with technicians on live chats
- Responsible for taking control of and resolving Complex Technical and Escalated customer issues
- Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium
- Perform Activation/Deactivation & handle other technical Issues using client specified tools
- Identify and provide inputs on unique (or) recurring customer problems
- Be a champion of client specific Tools, Troubleshooting Procedures & Pro
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