Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
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Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations. Support engineering and troubleshooting on issues related to the digital platform services and content for various products
Job Title : Software Support Engineer
Job Type : Full Time
Location : Chennai
Experinence : Fresher – 2 years
Role and Responsibility
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
Education and Skills
- B.E. in Computer Science or a related field.
- 0 to 2 years overall development/technical support experience.
- Proven track record in working on enterprise level large scale n-tier applications
- Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
- Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- Demonstrated skill and passion for problem solving and operational excellence.
How To Apply Amazon Off Campus Drive ?
All interested and eligible candidates can apply before expire in the following link.
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