• Systematically escalate problems or variance in the information to the relevant owners, teams and managers according to the defined processes and standard
• Understand performance metrics and process requirements to drive business results in live environment
• Analyze and detect exceptions
• Meet predetermined and assigned productivity targets and quality standards within expected deadlines
• Contribute to process changes to minimize handling time, increase work efficiency and improve the software tool that he/she shall will be using

Education and Skills :

• Bachelor’s degree with excellent academic record.
• 0-24 months of work experience.
• Problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent and dynamic setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and focus on the highest level of accuracy

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