Amazon Freshers Hiring for IT Services Support Associate Any 10+2/Diploma/Graduate

Amazon Freshers Hiring 2022 

Company Name: Amazon

Job Role: IT Services Support Associate

Location: Hyderabad

Experience: Freshers

Education: 10 + 2 / Diploma / Graduate

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Job Description

• Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
• Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the
• Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customers of needed remedies and answers basic questions.
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
• Acquire and maintain current knowledge of relevant company policies in order to facilitate communications.

Eligibility and Qualifications

• 10+2/Diploma/Graduate
• Strong verbal and written English communication skills.
• Able to apply critical thinking to determine the next steps needed to resolve contacts.
• Ability to empathize with and prioritize internal customer needs.
• Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
• The ability to quickly adapt to different operating systems while including PC hardware and software issues and software incompatibilities.