Job Title : Assocaite Software Engineer
Job Type : Full Time
Work Location : Bangalore, India
Experience : Fresher
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Role and Responsibility:
- His/her primary functions are incident / problem management, Major issues resolution & continuous Service Improvements.
- End-to-end responsibility to assure operational availability for end users.
- Provide day-to-day support for production processing by solving incidents and requests raised by the user community and an ongoing event and alert management related to Application usage, availability and performance inside a defined support environment.
- Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly.
- Analyze and propose/implement to Improve incident resolution quality
- Perform incident categorisation/classification & find out critical issues/most popular incidents and do root cause analysis
- Perform root cause analysis for critical incidents & trend analysis for proactive measures
- Write/Update knowledge management articles with incident analysis
- Participate in Agile Development activities and deliver features for fix/improvement in the Applications support areas.
- Contribute to continuous improvement initiatives on demand
- Excellent communication skills to work in a globally distributed team
Education and Skills:
- Engineering graduate any stream
- Understand the business requirements & specifications.
- Design, develop, test and document software/application modules.
- Ability to learn and master Technical and Functional areas in SAP
- Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application issues
- Ability and willingness to learn about high performance computing
- Individual & proactive Way of Working.
- Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes in Agile methodologies
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