Role and Responsibility :

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
• Act as day-to-day contact for stakeholders.
• Manage and optimize configuration of on-boarded platform users, to ensure their continued success with the platform.
• Identify platform gaps, and optimization opportunities designing and configuring the appropriate solutions, so that client expectations regarding platform use cases and functionalities are fulfilled.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Proactively identify opportunities to improve operational efficiencies
• Provide on-going training support and ad hoc training sessions to ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionalities.
• Actively make sure that you are knowledgeable on all modules of the CXM platform.
• Maintain platform relevancy according to changes in business needs."

Education and Skills :

• Any Graduate