Capgemini Off Campus Drive 2021 for GIS-Service Desk :
Job Role : GIS Service Desk
Qualification : Any Degree(3 years)
Batch : 2020/2021
Experience : Freshers
Salary : Rs 2.5 LPA
Job Location : Kolkata/Bangalore
Last Date : 28 November 2021
Test Location : Virtual
Test Date : Informed Later
Latest Jobs and Off-campus drives
Desired Candidate Profile :
- Candidates must have completed graduation in 2020 & 2021
- 10th,12th & Graduation – 55% & Above
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
Desired Skills :
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
Job Description :
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy