ShareChat Careers 2024 for its Intern – User Support, ShareChat Drive is organizing Off Campus Drive for candidates in Any Batch. IN order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: ShareChat
Role: Intern – User support
Location: Bangalore
Experience: Freshers(0-2)
Qualification: Any Graduate
Batch: Any BAtch
Job Type: Full Time
Salary: Best in Industry
ShareChat Careers 2024
What does the team do ?
The Trust & Safety team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety team.
Requirements:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone /Email and Chat contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of character
- Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)
- Ability to multitask, prioritize, and manage time effectively
- Basic knowledge of Microsoft Excel/ Google Sheets
- Any Graduate Degree.
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team productivity targets and call and email handling targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers and create WOW experience
- Resolve customer complaints via phone, email, chat or social media
- Use outbound means to reach out to customers and verify account information.
How To Apply For ShareChat Careers 2024?
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